Hi, We're using OTRS 2.2.2 and I have just checked again to be sure, with only one queue defined on CustomerPanelOwnSelection, drop-down menu on NewTicket page of customer's frontend is displaying a '-' selected by default. It is needed to choose the right queue, then page is refreshed and queue is selected.
BR, Laurent MINOST Le jeudi 13 septembre 2007 à 13:52 +0200, Gabriele D'Andrea a écrit : > Which version of OTRS are you using? > I'm using OTRS v. 2.1.7 > We want our users to insert ticket in the 1st level queue, and not in > other queues. Since there's the only queue they can put tickets in, > I've removed all the other queues and inserted only the first level > queue. > Now, when they log in and open a ticket, they get the default queue by > default (they don't get the '-' and don't have to select the queue > manually). > > Could it be a matter of version? I don't remember what was the > behaviour prior to the customization, I mean: > before I limited users to that queue only, I don't remember if it was > the first queue in list that was inserted by default or the '-'. > > Bye > Gabriele > > ----- Original Message ----- > From: Laurent Minost > To: User questions and discussions about OTRS.org > Sent: Thursday, September 13, 2007 11:07 AM > Subject: Re: [otrs] Standard Types and Queues > > > > Hi Gabriele, > > Thanks for your answer. > > This parameter CustomerPanelOwnSelection allows to set Queues > for which Customers will have access through drop-down menu > but it doesn't permit me : > - to set the default queue > - to avoid having this default queue set to '-' which is hard > coded and added when drop-down menu is displayed > > That's why I did some modifications on the code :( > > Best regards, > > Laurent MINOST > > Le jeudi 13 septembre 2007 à 10:48 +0200, Gabriele D'Andrea a > écrit : > > > > i want to Speed up the Ticket Typing Procedure.. Most > > > Tickets ( we mostly use Telephone Tickets ) have the same > > > Type ( "Problem" ) and go the same Queue. But in OTRS the > > > preselcetion for those Fileds is "-" and you have to Click > > > on "Problem" and the right Queue. > > > > Look if there are some options to insert default values in > > SysConfig -> Ticket -> > > Frontend::Agent::Ticket::ViewPhoneNew > > > I was having the same problem with Customer frontend, when > > creating a > > > new ticket, default queue needs to be selected and we use > > only one... > > > > In SysConfig -> Ticket -> > > Frontend::Customer::Ticket::ViewNew edit the following > > option inserting the queue you want your customers to use > > CustomerPanelOwnSelection: > > Here you can insert the Queues, which the customer can > > select in the Customer-Interface. > > Etichetta > > > > Content > > > > > > > > > > > > > > Hope this helps > > Gabriele > > > > ----- Original Message ----- > > From: Laurent Minost > > To: User questions and discussions about OTRS.org > > Sent: Wednesday, September 12, 2007 2:19 PM > > Subject: Re: [otrs] Standard Types and Queues > > > > > > Hi, > > > > I was having the same problem with Customer > > frontend, when creating a new ticket, default queue > > needs to be selected and we use only one... > > Didn't find a solution so I modified source code for > > it to avoid adding "-" entry. Maybe it's the same > > for you. > > If you find a solution or modify the code, I will be > > interested by your final resolution :) > > > > Thanks. > > > > BR, > > > > Laurent MINOST > > > > > > Le mercredi 12 septembre 2007 à 13:07 +0200, > > Buechling, Thomas a écrit : > > > > > Hallo! > > > i want to Speed up the Ticket Typing Procedure.. > > > Most Tickets ( we mostly use Telephone > > > Tickets ) have the same Type ( "Problem" ) and go > > > the same Queue. But in OTRS the preselcetion for > > > those Fileds is "-" and you have to Click on > > > "Problem" and the right Queue. > > > Is there a way set Standard Values for those > > > Fileds? > > > I cant find Anything in Sysconfig... > > > Thank You! > > > Freundliche Grüße > > > > > > i. A. Thomas Büchling > > > Praktikant / IT-Services > > > > > > Tel +49 (0)561/ 4991 -125 > > > Fax +49 (0)561/ 4991 -93125 > > > [EMAIL PROTECTED] > > > http://www.rudolph-log.de > > > http://www.logeon.net > > > -------------------------------------- > > > Rudolph Logistik Gruppe > > > -------------------------------------- > > > Rudolph Holding GmbH > > > Harzweg 10 > > > D 34225 Baunatal > > > > > > Amtsgericht Kassel HRB 6548 > > > Geschäftsführer: Jürgen Rudolph, Werner Rudolph, > > > Torsten Rudolph, Peter Malkomeß > > > ------------------------------------- > > > Abonnieren Sie unseren Newsletter RudolphREPORT > > > unter > > > http://www.rudolph-log.de/aktuelles/aktuelles.cfm > > > > > > > > > > > > > > ____________________________________________________ > > > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: > > http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > ______________________________________________________________ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/
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