Buechling, Thomas schrieb am 12.09.2007 13:07 Uhr: Hallo! > > i want to Speed up the Ticket Typing Procedure.. Most Tickets ( we > mostly use Telephone Tickets ) have the same Type ( "Problem" ) > and go the same Queue. But in OTRS the preselcetion for those > Fileds is "-" and you have to Click on "Problem" and the right > Queue. Is there a way set Standard Values for those Fileds? I cant > find Anything in Sysconfig... > > Thank You! > > Freundliche Grüße > > i. A. Thomas Büchling Praktikant / IT-Services >
Just edit the HTML Code for the DropDown Fields in the appropriate .dtl (/opt/otrs/Kernel/Output/HTML/Standard/*.dtl) to Preselect "Problem" ... hth FranzF. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
