No matter, this feature is not as important for us, and surely doesn't worth
all that effort!
Tahnk you
Gabriele
----- Original Message -----
From: "Alexander Scholler" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Sent: Friday, October 19, 2007 7:42 AM
Subject: Re: [otrs] Questione about owner permission
Hi Gabriele,
I implmented this in my installation, but had to write a dyn. ACL-module
for this, because in standard-OTRS, the owner of a ticket has ALL rights,
so he can also assign the ticket to another agent.
For understanding what I have done (for self-usage of this),
* either I think you would have to view the code for several hours (I did
this)
* or I would have to document this for several hours (and I won't do
this - sorry)
The only thing I can offer is to give my work to OTRS-devs for them to
adjust it for general inclusion in OTRS' official releases...
Bye, Alex
Gabriele D'Andrea schrieb:
Hi,
I want to grant some users the permission to take ownership of tickets,
but not the permission to assign tickets to other agents.
Is this possible
Thanks for replies
Gabriele
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