nobody ?
Regards,
Damien BASTIE
Le 23 oct. 07, à 19:14, Damien BASTIE a écrit :
Hi,
There is any way to stop solution time accounting ?
For example i have a queue with the solution time parameter set at 120
minutes, but if an agent is waiting a phone call, how can he "pause"
the ticket to prevent decrease of solution time ?
Thanks in advance,
Regards,
Damien BASTIE
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
