Damien BASTIE wrote:
nobody ?
You'd have to change the definition. That time is just the time between when the ticket was opened and now. You could probably change the calculation in the code, but I believe the intention in this case is to just administer the time spent on a ticket in the textbox that is available for this purpose.
Nils Breunese.
Le 23 oct. 07, à 19:14, Damien BASTIE a écrit :Hi, There is any way to stop solution time accounting ?For example i have a queue with the solution time parameter set at 120 minutes, but if an agent is waiting a phone call, how can he "pause" the ticket to prevent decrease of solution time ?Thanks in advance, Regards, Damien BASTIE
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