Setting the ticket in pending state (e.g. pending reminder) doesn't
stop the solution time?
No... for example i'm setting pending reminder on a ticket and the
"First Response Time" continue to decrease. Same for the "Solution
Time"
Damien
Gabriele
----- Original Message ----- From: "Damien BASTIE" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Sent: Thursday, October 25, 2007 12:21 PM
Subject: Re: [otrs] stop solution time accounting
nobody ?
Regards,
Damien BASTIE
Le 23 oct. 07, à 19:14, Damien BASTIE a écrit :
Hi,
There is any way to stop solution time accounting ?
For example i have a queue with the solution time parameter set at
120 minutes, but if an agent is waiting a phone call, how can he
"pause" the ticket to prevent decrease of solution time ?
Thanks in advance,
Regards,
Damien BASTIE
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