I will check this as soon as I am back at the head office agian. Can't reach my server from outside.
Peter 2007/10/25, Torsten Thau <[EMAIL PROTECTED]>: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > > Peter Hoogkamer schrieb: > > > I think I have checked that but will look there to be sure. What's the > > deal here?? I think the popmasterpop3 retrieves the email from the box > > and get its information from the email for filling the entries of the > > mysql database. There will be an insert query to insert the ticket > > into the database, but somehow in between there will be no data given > > for the priority field. Which would be a default of 3. But where does > > well, apparently the default priority is known, but there seems to be no > corresponding entry in the DB. > > > OTRS gets it default values when creating a ticket from?? I think that > > the error will be there somewhere. I am not a programmer so I am not > > sure if it could be a bug or something. > > Does somebody have tips for debugging this stuff?? > > > Can you access the database and let us know what the result of the > following query is: > > SELECT id, name, valid_id FROM ticket_priority; > > > > regards, Torsten Thau > > - -- > Torsten Thau, Dipl. Inform. > c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz > phone: +49 371 5347 623 > cell: +49 176 66 680 680 > personal pgp-key: 0x93E0A174 > fax: +49 371 5347 625 > http://www.cape-it.de > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.6 (GNU/Linux) > > iD8DBQFHILcNvXo8m5PgoXQRAjviAJ9BoMdel0aXCR31S82HleYwEBUmKwCfQqtN > wATv1E2UuftNClyk8UoaTaU= > =Gso/ > -----END PGP SIGNATURE----- > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
