Hi, I have run the SELECT query on database otrs and this is the result:
mysql> SELECT id,name,valid_id FROM ticket_priority; +----+-------------+----------+ | id | name | valid_id | +----+-------------+----------+ | 1 | 1 heel laag | 1 | | 2 | 2 laag | 1 | | 3 | 3 normaal | 1 | | 4 | 4 hoog | 1 | | 5 | 5 heel hoog | 1 | +----+-------------+----------+ 5 rows in set (0.00 sec) mysql> 2007/10/26, Peter Hoogkamer <[EMAIL PROTECTED]>: > I will check this as soon as I am back at the head office agian. Can't > reach my server from outside. > > Peter > > 2007/10/25, Torsten Thau <[EMAIL PROTECTED]>: > > -----BEGIN PGP SIGNED MESSAGE----- > > Hash: SHA1 > > > > > > Peter Hoogkamer schrieb: > > > > > I think I have checked that but will look there to be sure. What's the > > > deal here?? I think the popmasterpop3 retrieves the email from the box > > > and get its information from the email for filling the entries of the > > > mysql database. There will be an insert query to insert the ticket > > > into the database, but somehow in between there will be no data given > > > for the priority field. Which would be a default of 3. But where does > > > > well, apparently the default priority is known, but there seems to be no > > corresponding entry in the DB. > > > > > OTRS gets it default values when creating a ticket from?? I think that > > > the error will be there somewhere. I am not a programmer so I am not > > > sure if it could be a bug or something. > > > Does somebody have tips for debugging this stuff?? > > > > > > Can you access the database and let us know what the result of the > > following query is: > > > > SELECT id, name, valid_id FROM ticket_priority; > > > > > > > > regards, Torsten Thau > > > > - -- > > Torsten Thau, Dipl. Inform. > > c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz > > phone: +49 371 5347 623 > > cell: +49 176 66 680 680 > > personal pgp-key: 0x93E0A174 > > fax: +49 371 5347 625 > > http://www.cape-it.de > > -----BEGIN PGP SIGNATURE----- > > Version: GnuPG v1.4.6 (GNU/Linux) > > > > iD8DBQFHILcNvXo8m5PgoXQRAjviAJ9BoMdel0aXCR31S82HleYwEBUmKwCfQqtN > > wATv1E2UuftNClyk8UoaTaU= > > =Gso/ > > -----END PGP SIGNATURE----- > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
