Hello, you all! I'd like to know if there's a way to hide the ticket number from the customer. I've been facing some problems here. The customers sometime delete OTRS messages because they think it's some kind of virus! :P [Ticket#1010015550145]. Is there a way to avoid it? For example attaching the ticket number in a specific header within the response....
Any help is appreciated. Harry Cruz
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
