Torsten, Vielen Dank für die Antwort.
So you still keep the ticket number in the e-mail subject? Like: Some kind of problem [Ticket# 828436453044] You know, my customer are very wary.... They would still get the mail deleted........... :-( That should be something the customer wouldn't so easily delete... Best regards, Harry Cruz P.S. By the way, I'm going to Germany in Dezember! :D 2007/11/12, Torsten Thau <[EMAIL PROTECTED]>: > > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Harry Cruz schrieb: > > Hello, you all! > > > > I'd like to know if there's a way to hide the ticket number from the > > customer. I've been facing some problems here. The customers sometime > > delete OTRS messages because they think it's some kind of virus! :P > > ...cool :-D > > > [Ticket#1010015550145]. Is there a way to avoid it? For example > > attaching the ticket number in a specific header within the response.... > > > > Any help is appreciated. > > ...just my 2 cents... The ticket subject is build in > Kernel::System::Ticket - sub TicketSubjectBuild. > > In a first approach we removed the ticket number completely from the > subject and put it in the signature (<OTRS_TICKET_TicketNumber>). But it > proved better to keep the ticket number in the subject and just put it > at the end - for the customers the viruses where everywhere ;-) > > regards, Torsten Thau > > - -- > Torsten Thau, Dipl. Inform. > c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz > phone: +49 371 5347 623 > cell: +49 176 66 680 680 > personal pgp-key: 0x93E0A174 > fax: +49 371 5347 625 > http://www.cape-it.de > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.6 (GNU/Linux) > > iD8DBQFHOKpevXo8m5PgoXQRAgpdAJ9u3hwMVo9zeKWZyTzZljXw9AbO0QCfYk/K > dzmQcwHe1FDrDB+xFm1WpnA= > =H0GG > -----END PGP SIGNATURE----- > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
