-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Harry Cruz schrieb: > Hello, you all! > > I'd like to know if there's a way to hide the ticket number from the > customer. I've been facing some problems here. The customers sometime > delete OTRS messages because they think it's some kind of virus! :P
...cool :-D > [Ticket#1010015550145]. Is there a way to avoid it? For example > attaching the ticket number in a specific header within the response.... > > Any help is appreciated. ...just my 2 cents... The ticket subject is build in Kernel::System::Ticket - sub TicketSubjectBuild. In a first approach we removed the ticket number completely from the subject and put it in the signature (<OTRS_TICKET_TicketNumber>). But it proved better to keep the ticket number in the subject and just put it at the end - for the customers the viruses where everywhere ;-) regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFHOKpevXo8m5PgoXQRAgpdAJ9u3hwMVo9zeKWZyTzZljXw9AbO0QCfYk/K dzmQcwHe1FDrDB+xFm1WpnA= =H0GG -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
