Thank you Gabriele
but I tried to write some stings but every time I got the same error,
also if I only enter a single character like a
Daniele
Gabriele D'Andrea ha scritto:
Maybe you can't use ""
However you must search for statusview
For your convenience the right page in SysAdmin is
Frontend::Agent::Ticket::ViewStatus
where you must enable the setting
Frontend::Module###AgentTicketStatusView
Bye
Gabriele
----- Original Message ----- From: "Daniele" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Sent: Wednesday, November 21, 2007 9:29 AM
Subject: Re: [otrs] retrieve closed ticket
Gosh!!
I went to look for "status view" in admin->sysconfig and I wrote
status view in the "Search for" field of the page but I got the error:
Software error:
Can't use string ("") as a HASH ref while "strict refs" in use at
/usr/share/otrs//Kernel/System/Config.pm line 589.
For help, please send mail to the webmaster ([EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>), giving this error message and the time
and date of the error.
On the same argument. How can I upgrade from 2.2.3 to 2.2.4 on debian
server if it is still not available the release 2.2.4 of otrs in deb
package?
Thank you in advance
Daniele
Andy Lubel ha scritto:
Or enable the "status view" in sysconfig and see open and closed
tickets (not for the faint DB server).
-Andy
------------------------------------------------------------------------
*From:* [EMAIL PROTECTED] on behalf of Obee, Daniel
*Sent:* Wed 11/21/2007 2:37 AM
*To:* User questions and discussions about OTRS.org
*Subject:* RE: [otrs] retrieve closed ticket
You can limit the search to Status 'closed' if you need to.
Just pick the queues and the status you need and then at the end of the
search screen click the checkbox 'Save Search-Profile as Template?'.
Give it a name (e.g. 'closed tickets in queue XXXX) and save the
search.
It will appear under the search templates choice next time.
AFAIK ten searches can be saved.
Greetz,
Daniel
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Daniele
Sent: Mittwoch, 21. November 2007 08:29
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] retrieve closed ticket
Yes, I tried, but if I enter a star (*) in the default search I get a
lot of ticked, not only the closed one.
Ciao.
Daniele
Obee, Daniel ha scritto:
> Hi Daniele.
>
> Have you tried to solve the need with a default search?
> That'd be the easiest I think.
>
> Greets,
>
> Daniel
>
> Project Manager
> CS/Service Development
>
>
> Jamba! GmbH
> E-Mail: [EMAIL PROTECTED]
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of
> Daniele
> Sent: Mittwoch, 21. November 2007 07:32
> To: [email protected]
> Subject: [otrs] retrieve closed ticket
>
> Where or how can I find closed ticket in order to browse them
> (eventually, print them) each time I need them?
> Thank you in advance
> Daniele
>
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