Is this a wise ass comment? 
I got a legit query and you waste my time? Why? 

You stupid f_ 
----- Original Message ----- 
From: "Maurice James Ny" <[EMAIL PROTECTED]> 
To: "User questions and discussions about OTRS.org" <[email protected]> 
Sent: Friday, November 30, 2007 6:18:47 PM (GMT-0600) America/Chicago 
Subject: RE: [otrs] How is FAQ used? FAQ help suggestions 





You have to create your FAQ from scratch. 

Common problems with common solutions 



Question: How do I restart my computer running windows XP 



Solution: Click on “Start” , click “Turn off computer”. When prompted select 
from the drop down box that appears “Restart” 






From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of DataForce CRM 
Sent: Friday, November 30, 2007 3:15 AM 
To: User questions and discussions about OTRS.org 
Subject: Re: [otrs] How is FAQ used? FAQ help suggestions 



What does FAQ do? I see no way to add content to it. 

Regards, 

Jim Romano 
GM - 817-886-0380 - Skype: DataForceCRM 
http://www.dataforcecrm.com 
Visit site for Live Demos, Screenshots, & Customer Support 

----- Original Message ----- 
From: "Shawn Beasley" <[EMAIL PROTECTED]> 
To: "User questions and discussions about OTRS.org" <[email protected]> 
Sent: Friday, November 30, 2007 2:05:45 AM (GMT-0600) America/Chicago 
Subject: Re: [otrs] How is FAQ used? FAQ help suggestions 

Hi Jim 

> How can I promote a ticket answer to faq? how are you fellas using 
> FAQ? 

You cannot do this with the FAQ. That is why you cannot find it. 


If you like we can develop this for you. Contact us at [EMAIL PROTECTED] 

((enjoy)) 

Shawn Beasley 

-- 
((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing 
Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 
http://www.otrs.com/ :: Communication with success! 


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Steuernummer: 003/240/97505 

Aufsichtsratsvorsitzender: Burchard Steinbild 
Vorstandsvorsitzender: André Mindermann 

-- 
Regards, 

Jim Romano 
GM - 817-886-0380 - Skype: DataForceCRM 
http://www.dataforcecrm.com 
Visit site for Live Demos, Screenshots, & Customer Support 
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