В сообщении от Thursday 27 December 2007 20:19:55 Julien CHAMPSEIX написал(а):
> 1)      OTRS send mail notification for a new ticket to an Customer (with
> sender= [EMAIL PROTECTED])
> 2)      When Customer do reply it's reply to [EMAIL PROTECTED]

search for "reply-to" field, it must be inserted in letters which otrs 
generate.

Mike


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