> The only problem I seem to be having is that I can not simply > respond by email in the web interface, it only gives me the option to > responding by phone.
You do this in the admin area. Define one or more response templates in 'Responses'. Assign the response(s) to a queue in 'Responses <-> Queue'. When you zoom the ticket, you can click on the defined response(s) and thereby respond by email. The correspondence gets included in the ticket. -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
