Many thanks... SO simple I'm embarrassed.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lars Jørgensen Sent: 16 January 2008 12:42 To: [email protected] Subject: RE: [otrs] Reply by email in web interface > The only problem I seem to be having is that I can not simply > respond by email in the web interface, it only gives me the option to > responding by phone. You do this in the admin area. Define one or more response templates in 'Responses'. Assign the response(s) to a queue in 'Responses <-> Queue'. When you zoom the ticket, you can click on the defined response(s) and thereby respond by email. The correspondence gets included in the ticket. -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
