Leigh Blackwell wrote:
I have installed and started to use the system setup a number of
Customer
Company and select number of customer users for each company. I have
set up
a queue of groups and queues for the use of each company. I have
managed to
get incoming email from anyone (user or not) at those company's email
domains to be correctly assigned to the company and queue using
postmaster
filters.
The only problem I seem to be having is that I can not simply
respond by
email in the web interface, it only gives me the option to
responding by
phone. This is the same whether the person emailing is a customer
user or
not. So currently I have to email from outlook and CC the person who
made
the query and then close the ticket by hand, which has to be wrong.
Any Suggestions?
You mean you do see "Contact customer (phone)" on the right side of
the screen, but do not see "Compose Answer (email)"?
Nils breunese.
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