Re: [otrs] Reject emails without ticket ID

Thu, 17 Jan 2008 23:31:41 -0800

I have 10 queues with specific products so cusomers have to create ticket from customers panel and specify correct queue.. If they send email without ticket number we have mess..

marekk

LQ Marshall pisze: 
Sorry, if I am being dense, but if you reject message w/o ID how are
customers going to open new issues? 

  
-----Original Message-----
Sent: Thursday, January 17, 2008 6:22 AM
Subject: [otrs] Reject emails without ticket ID
    

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