Re: [otrs] Windows Install - Service Unavailable

[Shawn Beasley]

Hi,

Service Unavailable



So what I did was.

Okay, I am trying to install otrs on a windows 2003, IIS6, Sql2005 and Activestate Perl. 1) I Downloaded the source install for window from http://ftp.otrs.org/pub/otrs/otrs-2.2.5.zip 2) I used the mssql scripts inside it to create the otrs database, I changed all references in the scripts from system_user to systen_users since mssql complained that system_user is a key word.

Are you using an ODBC connection? Or did you use another DB connection string? You can send me your DB connect string so I can evaluate it.

3) I prepared the necessary IIS virtual directories as described in the otrs faq ( http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=123 <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=123> ) 4) I donwloaded and install per Activestate 5.8 and installed all the extra packages for otrs ( okay to do this i kinda cheated I downloaded and installed using the windows installer on a different machine copied the packaged folder from it and used as a repository and installed all the extra packages from it, this is atfer i failed to get all the extra packages for perl 5.10

The only current working version of ActiveState Perl, in conjunction with OTRS, is 5.8 build 819. You must completely uninstall The 5.10 and reinstall the correct version. Additionally you must allow the Perl CGI script to be run on your server. As a standard, this is set to be blocked by the IIS. Look for the ISAPI/CGI restriction list, it is the last folder in the mmc. (not sure about the actual name of this settings folder)

5) Created the Config.pm <http://Config.pm> file and fixed it according the instructions here http://www.mail-archive.com/otrs@otrs.org/msg20036.html

In this example the user table was set to system_user2. Please make sure this systen_users in your Config.pm.

--
Shawn Beasley
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The next version of the Admin Manual will include the manual installation of otrs IIS6 on W2K3 Server with ActiveState.

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