Tony Canale wrote:
Can an Agent submit a new ticket in the Agent's interface? Avoid to log in as a customer to open ticket, we would like the Agent's to do it from their Agent's page.
You could use the phone ticket button (just pretend they called in case they didn't).
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
