2008/5/21 DAVAUT Benoit [FR] <[EMAIL PROTECTED]>: > Hello, > > > > I'm trying to configure OTRS to match up to our needs. But here are the > problems I have: > > > > - When a customer opens a new ticket or reply via the web > interface, we don't receive any notification by email! Where can I set it? > because I didn't find … >
In your preferences, select the queues you want to watch and activate the notification > - The second problem is a bit of a particular case : I have company > with multiple sites. For example with customer ID : DAV001 / DAV002 / DAV003 > ! How can we ensure that the customer can deal with tickets for is own site > (My Tickets), but see ALL tickets of various sites (Company Tickets) DAVXXX > ? Because, he can handle any ticket company !! > > Do you mean have access to company tickets in read only mode? > > Do you understand my problem? If so, can you help me … please ? > > > > Thanks for your help ! > > Best Regards, > > > > Benoit DAVAUT > > Adoptez l'éco-attitude. > > N'imprimez ce mail que si c'est vraiment nécessaire. > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
