Sébastien Prud'homme wrote:
> 2008/5/21 DAVAUT Benoit [FR] <[EMAIL PROTECTED]>:
>> Hello,
>>
>>
>>
>> I'm trying to configure OTRS to match up to our needs. But here are the
>> problems I have:
>>
>>
>>
>> - When a customer opens a new ticket or reply via the web
>> interface, we don't receive any notification by email! Where can I set it?
>> because I didn't find …
>>
>
This may be a bug in your version
Fixed in 2.2.5
- (2008/01/14) Fixed bug# 977 - No agent notification for new ticket from
webinterface if CustomerGroupSupport is enabled> In your preferences, select the queues you want to watch and activate > the notification > >> - The second problem is a bit of a particular case : I have company >> with multiple sites. For example with customer ID : DAV001 / DAV002 / DAV003 >> ! How can we ensure that the customer can deal with tickets for is own site >> (My Tickets), but see ALL tickets of various sites (Company Tickets) DAVXXX >> ? Because, he can handle any ticket company !! >> >> You can use multiple customer ids look in the Defaults.pm for the customer mapping and you will see. # [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ], If you copy the customer mapping to your Config.pm, add a field in your customer_user table, and un-comment this field, you will have a new field when creating new users CustomerID DA001 CustomerIDs DA002,DA003,DA004 > > Do you mean have access to company tickets in read only mode? > >> Do you understand my problem? If so, can you help me … please ? >> >> >> >> Thanks for your help ! >> >> Best Regards, >> >> >> >> Benoit DAVAUT >> >> Adoptez l'éco-attitude. >> >> N'imprimez ce mail que si c'est vraiment nécessaire. >> >> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> =http://www.otrs.com/ >> > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > =http://www.otrs.com/ -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
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