Benoit DAVAUT
-----Original Message----- From: Shawn Beasley [mailto:[EMAIL PROTECTED] Sent: mercredi 21 mai 2008 22:19 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Need help for configuration Sébastien Prud'homme wrote: > 2008/5/21 DAVAUT Benoit [FR] <[EMAIL PROTECTED]>: >> Hello, >> >> >> >> I'm trying to configure OTRS to match up to our needs. But here are the >> problems I have: >> >> >> >> - When a customer opens a new ticket or reply via the web >> interface, we don't receive any notification by email! Where can I set it? >> because I didn't find ... >> > This may be a bug in your version Fixed in 2.2.5 - (2008/01/14) Fixed bug# 977 - No agent notification for new ticket from webinterface if CustomerGroupSupport is enabled I have OTRS v2.2.6 ! And I don't have agent notification for new/reply ticket from webinterface! I don't understand ... there is a parameter to configure this? Thanks for your help. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
