Thank you Torsten, But, after having a look at that, i didn't find yet why It's not possible to select more than 28 tickets :(. Can you give me a key? Whats supposed I have to take care?
In the other hand, I can't use generic agent because 90% of tickets can be erased, and it must be done by hand (how can I identify automatically important tickest between tons of waste?). Any idea? Best regards! [EMAIL PROTECTED] Lite]# cat AgentNavigationBar.dtl # -- # AgentNavigationBar.dtl - provides global HTML NavigationBar # Copyright (C) 2001-2006 OTRS GmbH, http://otrs.org/ # -- # $Id: AgentNavigationBar.dtl,v 1.25 2006/08/29 17:11:11 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- <!-- start NavigationBar --> <table border="0" width="100%" cellspacing="0" cellpadding="2"> <tr> <td valign="top" align="left" width="70%" class="nav"> <table border="0" cellspacing="2" cellpadding="3"> <tr> <!-- dtl:block:ItemPre --> <td valign="top" align="center" class="nav"> <div title="$Text{"$QData{"Description"}"}"><a href="$Env{"Baselink"}$Data{"Link"}" accesskey="$QData{"AccessKey"}" onmouseover="window.status='$Text{"$QData{"Name"}"}'; return true;" onmouseout="window.status='';" class="navitem">$Text{"$QData{"Name"}"}</a></div> </td> <!-- dtl:block:ItemPre --> <!-- dtl:block:ItemArea --> <td valign="top" align="center" class="nav"> <div title="$Text{"$QData{"Description"}"}"><a href="$Env{"Baselink"}$Data{"Link"}" accesskey="$QData{"AccessKey"}" onmouseover="window.status='$Text{"$QData{"Name"}"}'; return true;" onmouseout="window.status='';" class="navitem">$Text{"$QData{"Name"}"}</a></div> </td> <!-- dtl:block:ItemArea --> </tr> </table> <table border="0" cellspacing="2" cellpadding="3"> <tr> <!-- dtl:block:Item --> <td valign="top" align="center" class="nav"> <div title="$Text{"$QData{"Description"}"}"><a href="$Env{"Baselink"}$Data{"Link"}" accesskey="$QData{"AccessKey"}" onmouseover="window.status='$Text{"$QData{"Name"}"}'; return true;" onmouseout="window.status='';" class="navitem">$Text{"$QData{"Name"}"}</a></div> </td> <!-- dtl:block:Item --> </tr> </table> </td> <td valign="top" align="right" width="30%" class="nav"> <table border="0" cellspacing="2" cellpadding="4"> <tr> <!-- dtl:block:ItemPersonal --> <td valign="top" align="center" class="nav"> <div title="$Text{"$QData{"Description"}"}"><a href="$Env{"Baselink"}$Data{"Link"}" accesskey="$QData{"AccessKey"}" onmouseover="window.status='$Text{"$QData{"Name"}"}'; return true;" onmouseout="window.status='';" class="navitem">$Text{"$QData{"Name"}"}</a></div> </td> <!-- dtl:block:ItemPersonal --> </tr> </table> </td> </tr> </table> <hr> <!-- end NavigationBar --> 2008/6/21 Torsten Thau <[EMAIL PROTECTED]>: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Hi David, > > > Does anyone knows wich filed must I modify in order to select all > > available tickets for bulk action?, and then in the bulk action screen > > ...bulk action is limited to 28 tickets - have a closer look into > AgentNavigationBar.dtl in the form named "bulk" and you'll see why. > > However, if you want to do bulk action on a large number of tickets > using a generic agent might be more practicable. > > regards, Torsten Thau > > - -- > Torsten Thau, Dipl. Inform. > c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz > phone: +49 371 5347 623 > cell: +49 176 66 680 680 > personal pgp-key: 0x93E0A174 > fax: +49 371 5347 625 > http://www.cape-it.de > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.6 (GNU/Linux) > > iD8DBQFIXUHwvXo8m5PgoXQRAltwAJ45Cc+998JWlRv6bZc2ftZsU1oaTQCghHMX > OwxtU5z7qa1EZ5JvS9yvN0g= > =bN1r > -----END PGP SIGNATURE----- > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > -- David
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