Thank you Torsten.
Looks difficult, but no impossible. I'll try to modify the loop.
Regards!
David
2008/6/23 Torsten Thau <[EMAIL PROTECTED]>:
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> Hash: SHA1
>
> Hi David,
>
> > But, after having a look at that, i didn't find yet why It's not
> > possible to select more than 28 tickets :(. Can you give me a key? Whats
> > supposed I have to take care?
>
> Sorry, maybe my advice was a little to short. However, at the end of
> AgentNavigationBar.dtl file you'll find the code-lines which implement
> the HTML-form, which again keeps the ticket ids of the tickets selected
> for bulk action. This form can contain only a limited number of ticket ids:
>
> #-----------------------8><------------------------------------
> <form action="$Env{"CGIHandle"}" method="post" name="bulk">
> <input type="hidden" name="Action" value="AgentTicketBulk">
> <input type="hidden" name="Subaction" value="">
> <input type="hidden" name="Queue" value="">
> <input type="hidden" name="State" value="">
> <input type="hidden" name="ArticleType" value="">
> <input type="hidden" name="Subject" value="">
> <input type="hidden" name="Body" value="">
> <input type="hidden" name="TicketID1" value="">
> [..skipping these lines..]
> <input type="hidden" name="TicketID29" value="">
> </form>
> <!-- end NavigationBar -->
> #-----------------------8><------------------------------------
>
> ...this is part 1 of the (technical) reason why the number of tickets
> used for bulk feature is restricted.
>
> Part 2 can be found in Kernel::Modules::AgentTicketBulk in sub Run,
> which will handle at most 30 bulk ticket ids:
>
> #-----------------------8><------------------------------------
> foreach (1..30) {
> if ($Self->{ParamObject}->GetParam(Param => "TicketID$_")) {
> push (
> @TicketIDs,
> $Self->{ParamObject}->GetParam(Param => "TicketID$_")
> );
> }
> }
> #-----------------------8><------------------------------------
>
>
> In order to get bulk action for 100 tickets, you'll need to add the
> fields to the "bulk"-HTML-form (part 1) _AND_ extend the loop in sub Run
> in Kernel::Modules::AgentTicketBulk to 100 - then it SHOULD work - I
> haven't tried it yet.
>
>
> > In the other hand, I can't use generic agent because 90% of tickets can
> > be erased, and it must be done by hand (how can I identify automatically
> > important tickest between tons of waste?).
>
> Maybe you'll find a sophisticated search profile which fits your needs.
> But this is to specific for a remote advice.
>
> regards, Torsten Thau
>
> - --
> Torsten Thau, Dipl. Inform.
> c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
> phone: +49 371 5347 623
> cell: +49 176 66 680 680
> personal pgp-key: 0x93E0A174
> fax: +49 371 5347 625
> http://www.cape-it.de
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--
David
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