grat!!! I'll try asap! 2008/6/24 djtzar <[EMAIL PROTECTED]>:
> Or you could try this greasemonkey script :) > > http://lists.otrs.org/pipermail/otrs/2005-May/007931.html > > Only works for FF though , HTH > > On Mon, Jun 23, 2008 at 6:45 PM, David Baratech <[EMAIL PROTECTED]> > wrote: > > Thank you Torsten. > > > > Looks difficult, but no impossible. I'll try to modify the loop. > > > > Regards! > > > > David > > > > 2008/6/23 Torsten Thau <[EMAIL PROTECTED]>: > >> > >> -----BEGIN PGP SIGNED MESSAGE----- > >> Hash: SHA1 > >> > >> Hi David, > >> > >> > But, after having a look at that, i didn't find yet why It's not > >> > possible to select more than 28 tickets :(. Can you give me a key? > Whats > >> > supposed I have to take care? > >> > >> Sorry, maybe my advice was a little to short. However, at the end of > >> AgentNavigationBar.dtl file you'll find the code-lines which implement > >> the HTML-form, which again keeps the ticket ids of the tickets selected > >> for bulk action. This form can contain only a limited number of ticket > >> ids: > >> > >> #-----------------------8><------------------------------------ > >> <form action="$Env{"CGIHandle"}" method="post" name="bulk"> > >> <input type="hidden" name="Action" value="AgentTicketBulk"> > >> <input type="hidden" name="Subaction" value=""> > >> <input type="hidden" name="Queue" value=""> > >> <input type="hidden" name="State" value=""> > >> <input type="hidden" name="ArticleType" value=""> > >> <input type="hidden" name="Subject" value=""> > >> <input type="hidden" name="Body" value=""> > >> <input type="hidden" name="TicketID1" value=""> > >> [..skipping these lines..] > >> <input type="hidden" name="TicketID29" value=""> > >> </form> > >> <!-- end NavigationBar --> > >> #-----------------------8><------------------------------------ > >> > >> ...this is part 1 of the (technical) reason why the number of tickets > >> used for bulk feature is restricted. > >> > >> Part 2 can be found in Kernel::Modules::AgentTicketBulk in sub Run, > >> which will handle at most 30 bulk ticket ids: > >> > >> #-----------------------8><------------------------------------ > >> foreach (1..30) { > >> if ($Self->{ParamObject}->GetParam(Param => "TicketID$_")) { > >> push ( > >> @TicketIDs, > >> $Self->{ParamObject}->GetParam(Param => "TicketID$_") > >> ); > >> } > >> } > >> #-----------------------8><------------------------------------ > >> > >> > >> In order to get bulk action for 100 tickets, you'll need to add the > >> fields to the "bulk"-HTML-form (part 1) _AND_ extend the loop in sub Run > >> in Kernel::Modules::AgentTicketBulk to 100 - then it SHOULD work - I > >> haven't tried it yet. > >> > >> > >> > In the other hand, I can't use generic agent because 90% of tickets > can > >> > be erased, and it must be done by hand (how can I identify > automatically > >> > important tickest between tons of waste?). > >> > >> Maybe you'll find a sophisticated search profile which fits your needs. > >> But this is to specific for a remote advice. > >> > >> regards, Torsten Thau > >> > >> - -- > >> Torsten Thau, Dipl. Inform. > >> c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz > >> phone: +49 371 5347 623 > >> cell: +49 176 66 680 680 > >> personal pgp-key: 0x93E0A174 > >> fax: +49 371 5347 625 > >> http://www.cape-it.de > >> -----BEGIN PGP SIGNATURE----- > >> Version: GnuPG v1.4.6 (GNU/Linux) > >> > >> iD8DBQFIX80rvXo8m5PgoXQRAuCsAJoCTp94lW/68sOK8KEt6bYOCF4jvQCdFd1N > >> CdVBjODseJcORec4TGo1EfE= > >> =zx96 > >> -----END PGP SIGNATURE----- > >> _______________________________________________ > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> Support or consulting for your OTRS system? > >> => http://www.otrs.com/ > > > > > > > > -- > > David > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > > -- > http://tinyurl.com/2j6lzt > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > -- David
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