Hi,Is there any way to have all agent being notified and NOT ONLY the owner of the ticket when this one does an action on it (a reply to the customer eg.) ?
Thanks by advance, Best regards, Laurent MINOST _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
