Hi Loren, > What I'm looking for is the email that goes out to an agent > when he/she is made the owner of the ticket via the > 'Zoom'->'Owner' links in the ticket itself.
I've just spent some time hunting through the configuration and I don't think there's a switch for this anywhere. You can't turn them off. Try to check your logs and see if the notifications get sent. Then check your spam filter. -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
