I use OTRS as a bug tracker for our engineering depts. as well as for trouble tickets within IS. It may lack some features of a full blown "bug tracker" but as far as we're concerned OTRS fits the bill just fine. Bugs are easily reported, engineers are all notified, the issue gets looked at/addressed/corrected, all steps to the solution are documented, and all involved parties are happy at the end of the day. I have been told by our engineers that setting up OTRS for them to track bugs/problems is one of the best things we have ever done for them.
Brett Davis -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: Friday, August 08, 2008 03:34 To: User questions and discussions about OTRS.org Subject: Re: [otrs] OT: Bugzilla (was Re: GenericAgents - schedule one, they all run) Nils Breunese (Lemonbit) wrote: > I could also just throw your report in a random place and hope the > developers find it and care enough to move it to the correct > location and fix it, but personally I have never had much trouble > with entering bug reports. I meant to say: "You could..." > If you know of a better bug tracker, suggest it to OTRS. Maybe they could use OTRS as their own bug tracker? :o) Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ Dynojet Research, Inc. - Confidentiality notice: This email message and any attachments are intended only for the person or entity to which it is addressed and may contain confidential, proprietary and/or privileged information. Any review, distribution, reliance on, or otherwise use of this information by persons or entities other than the intended recipients is prohibited. If you received this message in error, please immediately notify the sender and delete it and all copies of it in your system. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
