Good Day,
I'm testing my new OTRS setup and I've run into an issue. When I have
items in the "Raw" queue then I have the link under "Compose Answer
(email)" which allows me to send reply to the ticket with an email.
However, when I move the ticket to one of the queues that I created that
option disappears. When I move it back to either the "Raw" or "Misc"
queues it works fine. Any suggestions?
--
Darren Wiebe
[EMAIL PROTECTED]
Aleph Communications
www.aleph-com.net
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