On Tue, 30 Sep 2008, Darren Wiebe wrote:
Good Day,
I'm testing my new OTRS setup and I've run into an issue. When I have items
in the "Raw" queue then I have the link under "Compose Answer (email)" which
allows me to send reply to the ticket with an email. However, when I move
the ticket to one of the queues that I created that option disappears. When
I move it back to either the "Raw" or "Misc" queues it works fine. Any
suggestions?
It sounds like You need to assign Queue-Response relations from Admin
behind link "Responses <-> Queue".
--
Jussi Paju
- luoja, creator -
:: Te audire no possum. Musa sapientum fixa est in aure.
:: I can't hear you. I have a banana in my ear.
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