Jussi Paju wrote:
On Tue, 30 Sep 2008, Darren Wiebe wrote:
Good Day,
I'm testing my new OTRS setup and I've run into an issue. When I
have items in the "Raw" queue then I have the link under "Compose
Answer (email)" which allows me to send reply to the ticket with an
email. However, when I move the ticket to one of the queues that I
created that option disappears. When I move it back to either the
"Raw" or "Misc" queues it works fine. Any suggestions?
It sounds like You need to assign Queue-Response relations from Admin
behind link "Responses <-> Queue".
That did it. Thank you very much!
--
Darren Wiebe
[EMAIL PROTECTED]
Aleph Communications
www.aleph-com.net
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