Greetings,
In my OTRS 2.3.3 installation, things are working generally quite well,
but there's one little item that is quite annoying.
When responding to a ticket by clicking "empty answer" (it's the default
empty answer), the "To:" field is the customers' original email address,
but in the "Cc:" field, is "[EMAIL PROTECTED]". This causes a loopback
in which the response we send gets emailed to the same email address
that the customer emails to, resulting in the same email posting to the
ticket twice - once as our response to the customer, and once as a
customer response to us. It also generates a "New Response" email to the
agent, and shows up as a "New Message" in the upper right hand corner of
the screen.
This is quite annoying. How do I get rid of that "Cc:"? I poked around
in the options and on the filesystem, but I've been unable to find
anything thus far.
--
---
- Nick Bright
Network Administrator
Valnet, LLC
Tel 888-332-1616 x 315
Fax 620-332-1201
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