Thank you very much, this was exactly the case.
---
- Nick Bright
Network Administrator
Valnet, LLC
Tel 888-332-1616 x 315
Fax 620-332-1201
Leonardo Certuche wrote:
As Anton Gubarkov wrote on Sat, Dec 6, 2008 at 2:06 AM replying to Re:
[otrs] Closed tickets reopening themselves via email:
Check the addresses of the queue that are configured for receiving
emails and the address used to send emails from the queue. If they are
different, OTRS adds extra address to CC:
On Tue, Dec 9, 2008 at 12:35 PM, Nick Bright <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
Greetings,
In my OTRS 2.3.3 installation, things are working generally quite
well, but there's one little item that is quite annoying.
When responding to a ticket by clicking "empty answer" (it's the
default empty answer), the "To:" field is the customers' original
email address, but in the "Cc:" field, is "[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>". This causes a loopback in which the
response we send gets emailed to the same email address that the
customer emails to, resulting in the same email posting to the
ticket twice - once as our response to the customer, and once as a
customer response to us. It also generates a "New Response" email to
the agent, and shows up as a "New Message" in the upper right hand
corner of the screen.
This is quite annoying. How do I get rid of that "Cc:"? I poked
around in the options and on the filesystem, but I've been unable to
find anything thus far.
--
---
- Nick Bright
Network Administrator
Valnet, LLC
Tel 888-332-1616 x 315
Fax 620-332-1201
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--
Leonardo Certuche
301 284 6250
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
www.itcon-ltda.com <http://www.itcon-ltda.com>
Medellín, Colombia
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