This is what I did: For making sure all incoming mail is delivered to the right queue, I went to <OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AdminSystemAddress and create one email account for each queue, then I went to <OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AdminMailAccount and did something similar. Finally I made sure each queue was with the right inbox in <OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AdminQueue
As for the outbound mail address, all my notifications come from come these same accounts I configured for incoming mail. Hope it helps 2008/12/9 David Eco <[EMAIL PROTECTED]> > Hi Leonardo, Anton, > Can you tell me how to set the different eamil address for inbound and > outbound email for a queue? > In my case, the email for fetching the incoming mails from server is a > single account belongs to support group. But I like to use [EMAIL PROTECTED] > to > be the outbound email address. > Thank you. > > David > > > ------------------------------ > > Date: Tue, 9 Dec 2008 12:51:41 -0500 > From: [EMAIL PROTECTED] > To: [email protected] > Subject: Re: [otrs] How to adjust options in email responses? > > > As Anton Gubarkov wrote on Sat, Dec 6, 2008 at 2:06 AM replying to Re: > [otrs] Closed tickets reopening themselves via email: > > Check the addresses of the queue that are configured for receiving emails > and the address used to send emails from the queue. If they are different, > OTRS adds extra address to CC: > > > > > On Tue, Dec 9, 2008 at 12:35 PM, Nick Bright <[EMAIL PROTECTED]>wrote: > > Greetings, > > In my OTRS 2.3.3 installation, things are working generally quite well, but > there's one little item that is quite annoying. > > When responding to a ticket by clicking "empty answer" (it's the default > empty answer), the "To:" field is the customers' original email address, but > in the "Cc:" field, is "[EMAIL PROTECTED]". This causes a loopback in > which the response we send gets emailed to the same email address that the > customer emails to, resulting in the same email posting to the ticket twice > - once as our response to the customer, and once as a customer response to > us. It also generates a "New Response" email to the agent, and shows up as a > "New Message" in the upper right hand corner of the screen. > > This is quite annoying. How do I get rid of that "Cc:"? I poked around in > the options and on the filesystem, but I've been unable to find anything > thus far. > > -- > --- > - Nick Bright > Network Administrator > Valnet, LLC > Tel 888-332-1616 x 315 > Fax 620-332-1201 > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > -- > Leonardo Certuche > 301 284 6250 > [EMAIL PROTECTED] > www.itcon-ltda.com > Medellín, Colombia > > ------------------------------ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Leonardo Certuche 301 284 6250 [EMAIL PROTECTED] www.itcon-ltda.com Medellín, Colombia
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