Thanks Jeffrey. Is there any documentation that would explain how I do
this?
Pat
From: Jeffery Chen Fan <[email protected]>
To: "User questions and discussions about OTRS." <[email protected]>
Date: 05/14/2009 02:39 AM
Subject: Re: [otrs] Adding the Customer Location field to the main
QueueView
Sent by: [email protected]
ticketfreetext would help you archive this.
On Wed, May 13, 2009 at 11:03 PM, <[email protected]> wrote:
Hello all,
Is there a way to add the Customer Location to the primary queue view,
preferably in the right frame directly under the CustomerID field? This
would help the technicians that monitor a generic queue to more quickly
determine who should assume responsibility for a ticket.
Thanks very much for any help,
Patrick Dillon
Manager, IT Shared Services
Aleris International Inc.
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