if you use LDAP for customer backend database, the better choice should be freetext. otherwise should be extend customer DB. to refer to http://doc.otrs.org/2.3/en/html/x1638.html
On Fri, May 15, 2009 at 8:54 AM, Jeffery Chen Fan <[email protected]>wrote: > there have 2 solution > 1, extend customer DB > 2, use freetext. > > the easy way is use freetext, but you need to type the location every time > when create the ticket. > > > - in Core::TicketFreeText set one freekey, like to say freekey1. > > set TicketFreeKey1 = location > set TicketFreeText1= null or fill it with all the location for your > customer. > > > > - change Ticket::Frontend::AgentTicketEmail###TicketFreeText > > set the key1 = 1 or 2. > > > > - change Ticket::Frontend::AgentTicketPhone###TicketFreeText > > set the key1 = 1 or 2. > > so that, when you create a new ticket, you should see the location fields > in the new ticket form. > and select the location from the list if you have set TicketFreeText1 with > any possible locations of your customers. or just to type the location. > > > On Thu, May 14, 2009 at 10:32 PM, LQ Marshall <[email protected]>wrote: > >> Try looking at... >> >> http://doc.otrs.org/2.3/en/html/c1619.html#customer-data >> http://doc.otrs.org/2.3/en/html/x1638.html >> >> >> >> On Wed, May 13, 2009 at 11:03 PM, <[email protected]> wrote: >> >>> >>> Hello all, >>> >>> Is there a way to add the Customer Location to the primary queue view, >>> preferably in the right frame directly under the CustomerID field? This >>> would help the technicians that monitor a generic queue to more quickly >>> determine who should assume responsibility for a ticket. >>> >>> Thanks very much for any help, >>> >>> Patrick Dillon >>> Manager, IT Shared Services >>> Aleris International Inc. >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > > -- > Jeffery > ___ > /\__\ "What is the world coming to?" > \/__/ > > > > -- Jeffery ___ /\__\ "What is the world coming to?" \/__/
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