Hi, Have you tried in sysconfig core::ticket
CustomerNotifyJustToRealCustomer: Send customer notifications just to mapped customer. Normally if no customer is mapped, the latest customer sender gets the notification. No Yes (Default: No) ? CU MV On Fri, Jun 19, 2009 at 12:06 PM, Daniel Tangen - Trigcom AS <[email protected]>wrote: > Thanks for your reply. > > > > This would make the system not send any notification at all when a ticket > is moved. > > > > I would like it to send a move notification to the senders email address. > (Not the customers preregistered email address in the database) > > > > > > Best regards > > *DT* > > > > *Fra:* [email protected] [mailto:[email protected]] *På vegne > av*samuel THOMAS > *Sendt:* 19. juni 2009 12:01 > *Til:* User questions and discussions about OTRS. > *Emne:* Re: [otrs] HELP - Move notification email > > > > Hi, > > In admin -> Queue > select "No" at "Customer Move Notify" for each your queues. > (in hope its help) > > Samuel. > > 2009/6/19 Daniel Tangen - Trigcom AS <[email protected]> > > Hi, > > > > When I move a ticket into another queue a notification is sent to the > customer database email address. Is it possible to change this so that it > goes to the sender email address instead? > > > > Best Regards > > DT > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
