hey ,
i have a problem , i can't see my emails via the otrs interface i've type in a
line :
poll DEEXCS02 protocol IMPA user X/YOUR.USER/YOURMAILBOX password YOURPASSWORD
is otrs
and i've edit the file : fetchmail on opt/otrs/var/cron :
*5**** [ -x/usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /dev/null
Plz need a help
Cordialement
-JLIL Rajaa-
ESG-Casablanca
tél : 0665 78 86 49
Date: Fri, 19 Jun 2009 13:04:42 +0200
From: [email protected]
To: [email protected]
Subject: Re: [otrs] HELP - Move notification email
No. That will work, but only as long as we have not already mapped the ticket
to a customer.
The best solution would be if it was possible to choose which email it would
send the notification to. (Sender email or customer database email)
Nobody had this issue before?
Maybe it’s possible to change somewhere in the sourcecode??
Best regards
DT
Fra: [email protected] [mailto:[email protected]] På vegne av Marco
Vannini
Sendt: 19. juni 2009 12:47
Til: User questions and discussions about OTRS.
Emne: Re: [otrs] HELP - Move notification email
Hi,
Have you tried in sysconfig core::ticket
CustomerNotifyJustToRealCustomer:
Send customer notifications just to mapped customer. Normally if no customer is
mapped, the latest customer sender gets the notification. [No \/]
(Default: No)
?
CU
MV
On Fri, Jun 19, 2009 at 12:06 PM, Daniel Tangen - Trigcom AS <[email protected]>
wrote:
Thanks for your reply.
This would make the system not send any notification at all when a ticket is
moved.
I would like it to send a move notification to the senders email address. (Not
the customers preregistered email address in the database)
Best regards
DT
Fra: [email protected] [mailto:[email protected]] På vegne av samuel
THOMAS
Sendt: 19. juni 2009 12:01
Til: User questions and discussions about OTRS.
Emne: Re: [otrs] HELP - Move notification email
Hi,
In admin -> Queue
select "No" at "Customer Move Notify" for each your queues.
(in hope its help)
Samuel.
2009/6/19 Daniel Tangen - Trigcom AS <[email protected]>
Hi,
When I move a ticket into another queue a notification is sent to the customer
database email address. Is it possible to change this so that it goes to the
sender email address instead?
Best Regards
DT
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