Thanks Leonardo, it was very useful to me; worked perfectly! Already made my modifications. One more question: where can i modify the fields that appears when replying a mail? I dont need the fields "Client ID", "Pending Date" and "Time Units" so i want to delete them.
>El jue, 02-07-2009 a las 15:54 -0500, Leonardo Certuche escribió: > Hi there, > > To disable phone-ticket button, just uncheck the > Frontend::Module###AgentTicketPhone > entry at > Ticket -> Frontend::Agent::ModuleRegistration > To find it go to /otrs/index.pl?Action=AdminSysConfig and do a search > for phone and then click on Frontend::Agent::ModuleRegistration > > greetings, > > > Leonardo Certuche > Medellín, Colombia > > > On Thu, Jul 2, 2009 at 3:38 PM, Santiago R. Lunar M. > <[email protected]> wrote: > Hi, my name is Santiago Lunar and new using OTRS, i'm from > Venezuela and > work with Debian GNU/Linux since 2003; i think OTRS is a great > Trouble > Ticket system; i work as a server administrator in my country > and I've > already configured my OTRS but have a doubt and hope you guys > could give > me a hand. > > The thing is that i want to delete some items from the main > toolbar > because i don't want the users to use some of that features > like i.e > Phone-Ticket. What should i modify for making this items > disappear? > Please let me know what kind of info do you need. I'll give > you all the > info you need. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
