Sorry that i didn't answer before, i've been busy. I haven't tried all the
changes because i did something really stupid and changed the URL of the
OTRS via web and now i'm trying to solve the redirection problem; as soon
as i have the system working fine i'll let you know how it worked.
En Mon, 06 Jul 2009 11:31:33 -0430, Leonardo Certuche
<[email protected]> escribió:
Hi there,
Customers can create their own account (or at least request it) using
their
web interface /otrs/customer.pl
I've never done it so you'd better try first, there's probably some
changes
to do on sysconfig before it works as you expect.
I would appreciate if you send me the otrs files you changed along with a
short explanation, I'd like to try them.
Greetings,
Leonardo Certuche
301 284 6250
460 0727 ext 5559
[email protected]
www.itcon-ltda.com
Cra 31 # 54-10 TECNOSOFT
Medellín, Colombia
On Mon, Jul 6, 2009 at 9:52 AM, Santiago R. Lunar M. <
[email protected]> wrote:
Hi Leonardo,
The system just works great, no errors! So, if anyone is interested in
doing the changes, have no fear. By the way, i'm using otrs2 in Debian
Lenny, version 2.2.7-2lenny1 with apache2 version 2.2.9-10+lenny3,
mysql-server version 5.0.51a-24+lenny1 and sendmail version 8.14.3-5.
One more question Leonardo, is there a way that for the users to create
their own accounts in OTRS?
Sorry for my ignorance, and thanks for your so useful help!
>El vie, 03-07-2009 a las 10:34 -0500, Leonardo Certuche escribió:
> Hi there,
>
> If you want to get rid of elements of the interface, you can take them
> off from
> /opt/otrs/Kernel/Output/HTML/Standard
> I guess the one you want to modify is AgentTicketEmail.dtl
>
> It would be nice to know how it goes, please let us know.
>
> Greetings,
>
> Leonardo Certuche
>
>
> On Fri, Jul 3, 2009 at 9:05 AM, Santiago R. Lunar M.
> <[email protected]> wrote:
> Thanks Leonardo, it was very useful to me; worked perfectly!
> Already
> made my modifications. One more question: where can i modify
> the fields
> that appears when replying a mail? I dont need the fields
> "Client ID",
> "Pending Date" and "Time Units" so i want to delete them.
>
> >El jue, 02-07-2009 a las 15:54 -0500, Leonardo Certuche
> escribió:
>
> > Hi there,
> >
> > To disable phone-ticket button, just uncheck the
> > Frontend::Module###AgentTicketPhone
> > entry at
> > Ticket -> Frontend::Agent::ModuleRegistration
> > To find it go to /otrs/index.pl?Action=AdminSysConfig and do
> a search
> > for phone and then click on
> Frontend::Agent::ModuleRegistration
> >
> > greetings,
> >
> >
> > Leonardo Certuche
> > Medellín, Colombia
> >
> >
> > On Thu, Jul 2, 2009 at 3:38 PM, Santiago R. Lunar M.
> > <[email protected]> wrote:
> > Hi, my name is Santiago Lunar and new using OTRS,
> i'm from
> > Venezuela and
> > work with Debian GNU/Linux since 2003; i think OTRS
> is a great
> > Trouble
> > Ticket system; i work as a server administrator in
> my country
> > and I've
> > already configured my OTRS but have a doubt and hope
> you guys
> > could give
> > me a hand.
> >
> > The thing is that i want to delete some items from
> the main
> > toolbar
> > because i don't want the users to use some of that
> features
> > like i.e
> > Phone-Ticket. What should i modify for making this
> items
> > disappear?
> > Please let me know what kind of info do you need.
> I'll give
> > you all the
> > info you need.
> >
> >
>
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