Perhaps it is something with auto-responses?
I have this in "[ Auto Responses <-> Queue ]", where "External
Support" is a queue that is connected to [email protected]
External Support
* default reply (after new ticket has been created) (auto reply)
* default reject/new ticket created (after closed follow up with new
ticket creation) (auto reply/new ticket)
* default follow up (after a ticket follow up has been added) (auto follow up)
I don't see anything about closing a ticket.
Also, when I go in to close the ticket, I now see note-type
"note-external", thanks to someone who helped me configure that before
my vacation.
So should it not be sending an email? Or do I need another
auto-response set up? Or something else?
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
