OK, I just got it to work thusly :
Go to /otrs/index.pl?Action=AdminQueue set "Customer State Notify:" to "Yes"
But this will of course notify of any state change, which may not be
what I want. But it is a good start for now.
If anyone knows of a way to only send email to the originator when the
ticket is closed, please let me know.
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
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