hello
I just tried sending an email (response to my test ticket) and this
error popped up.
Software error:
No SASL mechanism found
at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/Authen/SASL.pm line
74
Is there a configuration how-to anyone can point me a link to in
configuring email on OTRS?
best regards
Cordialement
-JLIL Rajaa-
ESG-Casablanca
tél : 0665 78 86 49
> Date: Thu, 6 Aug 2009 19:13:23 -0400
> From: [email protected]
> To: [email protected]
> Subject: Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows
>
> I would suggest...
>
> 1. That the OTRS host can indeed reach pop.gmail.com on the needed ports.
>
> 2. Even though on the Gmail account you enable POP3 service, Gmail actually
> uses POP3S on port 995 not POP3 (110). So if you are going to make it work I
> would say it has to bet set to POP3S on OTRS. Same if you have enabled IMAP
> on the Gmail account, it will be IMAPS (port 993) on OTRS.
>
> 3. Check that you see:
> o Mail::POP3Client...............ok (vx.xx )
> o IO::Socket::SSL.............ok (vx.xx)
> when you run otrs.checkModules. I think that is the perl Module OTRS is using
> for POP3S.
>
> Guillermo.
>
> From: [email protected] [mailto:[email protected]] On Behalf Of
> Ramsey Allison
> Sent: Thursday, August 06, 2009 5:46 PM
> To: User questions and discussions about OTRS.; Ramsey Allison
> Subject: Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows
>
> David,
> I am having issues with incoming mail in to OTRS. Here is my error message.
> OTRS-PMAccount-10
> POP3: Can't connect to pop.gmail.com
>
>
> It was working correctly until we switched our mail to GMail. I logged into
> the GMail account and all of the messages are there but they are not showing
> up in OTRS.
> I verified my settings in Postmaster Mail Account.
> Type: POP3
> Username: [email protected]
> Password:.................
> Host:pop.gmail.com
> Trusted:Yes
> Dispatching:Dispatching By selected Queue
> Queue:Support
> Valid:valid
>
> When I select Run Now, it times out. I get the same error if the choose IMAP
> or POP3S.
> Any suggestions would be helpful.
>
> Regards,
> Ramsey
>
>
>
> On Thu, Aug 6, 2009 at 12:26 PM, David Holder <[email protected]> wrote:
> Hi Matt,
>
> The instructions included in chapter 7 in the online documentation are pretty
> inclusive to be honest. There are probably some unofficial ones lurking
> around on the net if you do a google search.
>
> Are you having any issues with receiving e-mails? I've got it set up under
> windows myself pretty quickly following the instructions from chapter 7, but
> if you're having issues I would be more than willing to help.
>
> David
> On Thu, Aug 6, 2009 at 8:15 PM, Matt Reidy <[email protected]> wrote:
> Are there any step-by-step guides to receiving emails under Windows beyond
> what is included in Chapter 7 of the admin guide?
>
> Thanks,
>
> -Matt
>
> ________________________________________
> The information in this communication is intended to be confidential to the
> Individual(s) and/or Entity to whom it is addressed. It may contain
> information of a Privileged and/or Confidential nature, which is subject to
> Federal and/or State privacy regulations. In the event that you are not the
> intended recipient or the agent of the intended recipient, do not copy or use
> the information contained within this communication, or allow it to be read,
> copied or utilized in any manner, by any other person(s). Should this
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> either by response e-mail or by phone, and permanently delete the original
> e-mail, attachment(s), and any copies.
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> --
> Ramsey Allison
> Xavier College Preparatory
> 4710 North 5th Street
> Phoenix, AZ 85012
> 602-277-3772
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