Please follow the steps below to install IO::Socket::SSL on your system: Did you use the latest Windows installer? In that case you are using StrawberryPerl and you have to take these additional steps (see bug 3789 <http://bugs.otrs.org/show_bug.cgi?id=3789>)
* Open the file Config_heavy.pl which is located in [OTRS install dir]\StrawberryPerl\perl\lib\ * Replace all references to "C:\Strawberry" to the StrawberryPerl directory in your OTRS installation. If you've installed OTRS under C:\Program Files\ you'll have to replace "C:\Strawberry" with "C:\Program Files\OTRS\StrawberryPerl". Install IO::Socket::SSL as follows: * Change to the Perl binary directory (if you've used the Windows installer, this is [OTRS install dir]\StrawberryPerl\perl\bin) * ppm install http://cpan.uwinnipeg.ca/PPMPackages/10xx/IO-Socket-SSL.ppd * The installer will prompt you to install ssleay32.dll and libeay32.dll. I had to copy these two files to the System32 directory to get it working properly -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Aug 12, 2009 at 15:49, rajaa Jlil <[email protected]> wrote: > hello > > > > I just tried sending an email (response to my test ticket) and this > error popped up. > > Software error: > > No SASL mechanism found > at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/Authen/SASL.pm line > 74 > > Is there a configuration how-to anyone can point me a link to in > configuring email on OTRS? > > best regards > > > Cordialement > > > > -JLIL Rajaa- > ESG-Casablanca > tél : 0665 78 86 49 > > > > > > Date: Thu, 6 Aug 2009 19:13:23 -0400 > > From: [email protected] > > To: [email protected] > > > Subject: Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows > > > > I would suggest... > > > > 1. That the OTRS host can indeed reach pop.gmail.com on the needed > ports. > > > > 2. Even though on the Gmail account you enable POP3 service, Gmail > actually uses POP3S on port 995 not POP3 (110). So if you are going to make > it work I would say it has to bet set to POP3S on OTRS. Same if you have > enabled IMAP on the Gmail account, it will be IMAPS (port 993) on OTRS. > > > > 3. Check that you see: > > o Mail::POP3Client...............ok (vx.xx ) > > o IO::Socket::SSL.............ok (vx.xx) > > when you run otrs.checkModules. I think that is the perl Module OTRS is > using for POP3S. > > > > Guillermo. > > > > From: [email protected] [mailto:[email protected]] On Behalf Of > Ramsey Allison > > Sent: Thursday, August 06, 2009 5:46 PM > > To: User questions and discussions about OTRS.; Ramsey Allison > > Subject: Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows > > > > David, > > I am having issues with incoming mail in to OTRS. Here is my error > message. > > OTRS-PMAccount-10 > > POP3: Can't connect to pop.gmail.com > > > > > > It was working correctly until we switched our mail to GMail. I logged > into the GMail account and all of the messages are there but they are not > showing up in OTRS. > > I verified my settings in Postmaster Mail Account. > > Type: POP3 > > Username: [email protected] > > Password:................. > > Host:pop.gmail.com > > Trusted:Yes > > Dispatching:Dispatching By selected Queue > > Queue:Support > > Valid:valid > > > > When I select Run Now, it times out. I get the same error if the choose > IMAP or POP3S. > > Any suggestions would be helpful. > > > > Regards, > > Ramsey > > > > > > > > On Thu, Aug 6, 2009 at 12:26 PM, David Holder <[email protected]> > wrote: > > Hi Matt, > > > > The instructions included in chapter 7 in the online documentation are > pretty inclusive to be honest. There are probably some unofficial ones > lurking around on the net if you do a google search. > > > > Are you having any issues with receiving e-mails? I've got it set up > under windows myself pretty quickly following the instructions from chapter > 7, but if you're having issues I would be more than willing to help. > > > > David > > On Thu, Aug 6, 2009 at 8:15 PM, Matt Reidy <[email protected]> wrote: > > Are there any step-by-step guides to receiving emails under Windows > beyond what is included in Chapter 7 of the admin guide? > > > > Thanks, > > > > -Matt > > > > ________________________________________ > > The information in this communication is intended to be confidential to > the Individual(s) and/or Entity to whom it is addressed. It may contain > information of a Privileged and/or Confidential nature, which is subject to > Federal and/or State privacy regulations. In the event that you are not the > intended recipient or the agent of the intended recipient, do not copy or > use the information contained within this communication, or allow it to be > read, copied or utilized in any manner, by any other person(s). Should this > communication be received in error, please notify the sender immediately > either by response e-mail or by phone, and permanently delete the original > e-mail, attachment(s), and any copies. > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > > > > > > -- > > Ramsey Allison > > Xavier College Preparatory > > 4710 North 5th Street > > Phoenix, AZ 85012 > > 602-277-3772 > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! 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