Hi
I am in the process of configuring an OTRS system. When a user responds
to a customer with an email, two emails are sent - one to the customer
and another to one of the system email addresses. I would like to
disable the email to the system email address.
Using values to explain:
Email addresses:
- address1
- address2
- address3
Queues:
- queue1
- queue2
- queue3
Ticket:
- from custo...@address
- resides in queue 2
User responds to ticket.
Two emails are sent: one to custo...@address and another to address1.
So the question is how to disable the email to the system email address
when a response is sent to a customer.
Thank you for any advice.
Matthew Fincham
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
