Hi Matthew, You should configure the system email addresses under Admin > Email Addresses, that way they will NOT be put in CC when your agents reply.
(I guess we should make this a FAQ entry..) http://doc.otrs.org/2.4/en/html/x1229.html -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Aug 20, 2009 at 08:19, Matthew Fincham <[email protected]> wrote: > Hi > > I am in the process of configuring an OTRS system. When a user responds to > a customer with an email, two emails are sent - one to the customer and > another to one of the system email addresses. I would like to disable the > email to the system email address. > > Using values to explain: > > Email addresses: > - address1 > - address2 > - address3 > > Queues: > - queue1 > - queue2 > - queue3 > > Ticket: > - from custo...@address > - resides in queue 2 > > User responds to ticket. > Two emails are sent: one to custo...@address and another to address1. > > So the question is how to disable the email to the system email address > when a response is sent to a customer. > > Thank you for any advice. > Matthew Fincham > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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