Hi Michiel
Thank you for your prompt reply.
I should have been clearer - the email address are configured under
Admin>Email Addresses. The second email is sent TO the system email
address, not CC'd to the address. I can't work out how to not have the
system send the second mail to the system email address (configured
under Admin>Email Addresses).
Thanks again.
Matthew
Michiel Beijen wrote:
Hi Matthew,
You should configure the system email addresses under Admin > Email
Addresses, that way they will NOT be put in CC when your agents reply.
(I guess we should make this a FAQ entry..)
http://doc.otrs.org/2.4/en/html/x1229.html
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, Aug 20, 2009 at 08:19, Matthew Fincham <[email protected]
<mailto:[email protected]>> wrote:
Hi
I am in the process of configuring an OTRS system. When a user
responds to a customer with an email, two emails are sent - one to
the customer and another to one of the system email addresses. I
would like to disable the email to the system email address.
Using values to explain:
Email addresses:
- address1
- address2
- address3
Queues:
- queue1
- queue2
- queue3
Ticket:
- from custo...@address
- resides in queue 2
User responds to ticket.
Two emails are sent: one to custo...@address and another to address1.
So the question is how to disable the email to the system email
address when a response is sent to a customer.
Thank you for any advice.
Matthew Fincham
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