We are having similar issues on systems (not Solaris) where the correct version of PERL is not in the place specified within each OTRS .pl script. It does not seem to be an issue in getting the main web interface working, only where you run a script explicitly – eg the cron jobs, or otrs.checkModules (there may be other cases too). We are encountering this issue for example on Red Hat with XAMPP installed, where that version of PERL doesn’t live in /usr/bin/perl. It looks as if the value hard-coded in each script takes precedence over the directory order in the PATH variable.
The only solution we have considered so far is manually editing the first line of each .pl file to specify the correct path. Maybe another solution would be to allow this value to be specified and used to customise each install. Interested to hear any other workarounds! Phil On 24/08/2009 16:42, "Marco Vannini" <[email protected]> wrote: Shouldn't be enough to put /usr/local/bin before /usr/bin in system path (I was think at something like in /etc/profile or in ~/.bashrc o ~/.profile, ...) MV 2009/8/24 Bernd Plagge <[email protected]> -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hello Jose, thanks for your mail. I did install a new Perl version from www.sunfreeware.com <http://www.sunfreeware.com> . This version is now in /usr/local/bin. I want otrs to use /usr/local/bin/perl - not in /usr/bin/perl. The path to perl must be defined somewhere in the otrs configuration file. I would like to know where I have to adjust the path. I checked www.sunfreeware.com <http://www.sunfreeware.com> but can't see and package for apache mod_perl. If there is one what would the name be? Thanks again, Bernard On Mon, 24 Aug 2009 16:12:28 +0200 Jose Luis Rodriguez Garcia <[email protected]> wrote: > It is in /usr/bin/perl > > > I have compiled/installed mod_perl2, because it > isn't in the installation of Solaris. > > I had to compile more software for use otrs with > Solaris > > > If you have experience with Solaris, it can be dificult for you > configure/compile all the software. > > > I cant be more easy to you install new > perl/apache/mod_perl/my_sql_driver with the pacakages > from www.sunfreware.com <http://www.sunfreware.com> > > > > > On 08/24/09 13:08, Bernd Plagge wrote: > > -----BEGIN PGP SIGNED MESSAGE----- > > Hash: SHA1 > > > > Hello list, > > > > I've got the job to install the OTRS system on a Solaris 10 machine. > > > > The original Perl version is 5.8.4 (which is too old for otrs). > > I installed Perl 5.8.8, Apache 2.2.9 and expat Sunfreeware packages. > > The original packages are in /usr/bin. > > Perl 5.8.8 is in /usr/local/bin. > > Apache 2.2.9 is in /usr/local/apache2 > > > > But OTRS doesn't find the new version. > > I think that I need to tweak Config.pm or another configuration file. > > Does anybody know where I have to specify the new path (/usr/local/bin)? > > > > Also, the original Apache server come with mod_perl2 while the new package > > doesn't contain mod_perl or mod_perl2. > > Are there package for Apache mod_perl (yes, I'm new to Solaris). > > > > Any help is appreciated! > > > > Regards, > > Bernard > > > > - -- > > Bernd Plagge - プラゲ ベェアント > > First Choice Internet Ltd., Tokyo - ファースト・チョイス・インターネット(有) > > mail: [email protected] - url: http://www.choicenet.ne.jp > > > > -----BEGIN PGP SIGNATURE----- > > Version: GnuPG v1.4.9 (GNU/Linux) > > > > iEYEARECAAYFAkqSdKsACgkQpYU8M8PbPV48+QCgs/y0X85CxvrdqaGv9jSnp+jA > > YDMAniNMJbFYUmzYE2Hx8n6qsshZibt8 > > =Qqlw > > -----END PGP SIGNATURE----- > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! 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ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ - -- Bernd Plagge - プラゲ ベェアント First Choice Internet Ltd., Tokyo - ファースト・チョイス・インターネット(有) mail: [email protected] - url: http://www.choicenet.ne.jp Tel/Fax: 03 - 6379 2516 ************************************************************** *** Campaign Domain Registration for 1,500 JPY *** Domain Registration http://choicenet.ne.jp/en/campaign.html ドメイン登録 http://choicenet.ne.jp/jp/campaign.html ************************************************************** FREE Web Assessment: http://choicenet.ne.jp/en/website_assessment.html Web Design: http://choicenet.ne.jp/en/webdesign.html Web Hosting: http://choicenet.ne.jp/en/hosting.html Net Support: http://choicenet.ne.jp/en/netsupport.html ******************* 無料ウエブサイト評価 http://choicenet.ne.jp/jp/website_assessment.html ウエブデザイン: http://choicenet.ne.jp/jp/webdesign.html ウエブホスティング: http://choicenet.ne.jp/jp/hosting.html ネットワークサポート: http://choicenet.ne.jp/jp/netsupport.html -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) iEYEARECAAYFAkqSsh8ACgkQpYU8M8PbPV6clQCePfkztRc4bLTcIFmDoOzzCDVu 56MAnR79BR3nmqUDAy8eI3xMlmydFzye =6qmK -----END PGP SIGNATURE----- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! 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