Hi Tim,
that's funny. I did the same by fixing Bug# 4149 - The "TicketCreate"
event, used for event based notification, did not have access to
Article attributes due to the creation time of the article. The sender
of the original article could not be used in the notification (http://bugs.otrs.org/show_bug.cgi?id=4149
).
So good news. This issue is solved with OTRS 2.4.4 (is available
tomorrow). :)
-Martin
On 01.09.2009, at 18:44, Timothy J. Deerinck wrote:
Hello,
I am trying to find a way to use Event Notifications to send
activity updates to users (not just the agent or customer user). I
setup a Notification with “Add Note” as the trigger, and it created
a very nasty loop sending hundreds of e-mails since it reported the
notification as another add note. Infinite Loop! L
What I want is anytime anything is done to a ticket, the system will
send a notification without creating a loop. Can this be done???
~Tim
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